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Delivery Information


Shipping within Nigeria:  All orders are delivered within 2-6 business days. 

From Nigeria to within African: All orders are processed within 6-14 business days. See our Agents and their Time Frame from Nigeria

Orders are not shipped or delivered on weekends or holidays of the recipient country. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates for your order will be calculated and displayed at checkout. It is based on the weight, dimensions, and destination of the items. Payment is strictly on a Cash-based basis. Payment on Delivery is open to only authenticated customers within Nigeria.

Our Shop operates on Monday - Friday during standard business hours, except on national holidays at which time the shop will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address: For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping: Talledge will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Items Out Of Stock: If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Delivery Time Exceeded: If the delivery time has exceeded the estimated time, please contact us so that we can conduct an investigation.

Tracking Notifications: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit: If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Sales Tax: Sales tax has already been applied to the price of the goods as displayed on the website

Import Duties & Taxes: Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country

Cancellations: If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance: Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in transit: We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in transit: We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service: For all customer service inquiries, visit our OFFICE.


Where physical installation is required, an extra charge called Installation is added to make up the shipping fees, these Installation charge also varies based on location. 


Return Due To Change Of Mind: Talledge will happily accept returns due to change of mind as long as a request to return is received within 48 hours of receipt of item and are returned to us in original packaging, unused, and in resellable condition. This does not apply to soft services and hand services but to non-custom Products. Non- Custom Products are products that were not branded or tailored to customers' specific requirements. 

The return should be delivered at any of our fulfillment centers by the customer.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Talledge will refund the value of the goods returned but will NOT refund the value of any shipping paid.


Talledge will happily honor any valid warranty claims, provided a claim is submitted within 60 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect Talledge to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)


In no event shall Talledge or its suppliers be liable for any damages arising out of the use or inability to use the materials or services on Talledge's websites.

Accuracy of materials: The materials appearing on Talledge website could include technical, typographical, or photographic errors. Talledge does not warrant that any of the materials on its website are accurate, complete, or current. Talledge may make changes to the materials contained on its website at any time without notice. However, Talledge does not make any commitment to update the materials.

Links: Talledge has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Talledge of the site. Use of any such linked website is at the user's own risk.

Modifications: Talledge may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria and other Laws by extension and association with our vendors and sellers and so you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Last Edited on 2021/11/14, 14:33 GST , 15:33 Nigerian Time 


    How long will it take to receive my order?

    We begin processing your order as soon as it is received. Personalized items take 8 to 12 days to custom make your item. Shipping times vary based on the ship method you select at Checkout.

    What types of payments do you accept?

    We accept all major credit cards and debit card. For Africa we accept Paystack and for Other locations we accept Payoneer.

    Can I edit or cancel an order after it has been placed?

    Orders are processed as quickly as possible, and therefore, may not be able to be changed once they are placed. If you do need to modify or cancel an order, please call us as quickly as possible at (+234) 81- 0485-0485.

    Do you offer gift packaging?
    At talledge, we believe the product is just one part of the story. That’s why every order is delivered in a ready-to-give wow pack with a unique Quality Assurance card inspired by that our suppliers' trust and confidence. This beautiful 3.25”x3.25” card is thoughtfully worded and lovingly created to illustrate the sentiment behind the specific tall edge piece you have selected. Store it as a keepsake in your signature presentation box, or display it anywhere you need encouragement or inspiration.
    When will you be charged?
    At the time of order processing.
    Can I ship to multiple addresses?
    Yes, simply place a custom order at support. If you need assistance, please call Customer Service at (+234) 81- 0485-0485 .
    What are your shipping options?

    For your convenience, we offer three shipping options - FREE SHIPPING on orders from US$200 for TalledgeX (Our Discretionary Shipping), and Your Choice Shipping.

    Besides shipping, Order may also attract After-Sale Service fees such as packaging, handling and installation fees and this will be applied where necessary.

    When will my order ship?

    We begin processing your order as soon as it is received. Please note that due to COVID-19 our suppliers are taking extra precautions in their distribution centre, so orders may take longer than usual. Personalized items take 8 to 12 days to custom-make your item. Shipping times vary based on the shipping method you select at Checkout.

    Do you offer Saturday delivery?

    We do not offer Saturday as a specific shipping option, but it is possible to receive deliveries on Saturday.

    Do you ship to P.O. boxes?

    Yes, we do.

    Do you ship internationally?
    We shipping from Global suppliers anywhere to customers anywhere. International shipping charges apply, Shipping charges will be calculated at checkout.
    How can I track my order?
    Use your order number and email address to track your shipment here: Order Lookup.
    Is a signature required for delivery?

    A signature is not required for delivery.

    What is your return policy?
    We want you to be 100% satisfied with your order. If you are not completely in love with it, you are welcome to return it to us within 7 days for an exchange or refund. You may return all unused merchandise in its original packaging for exchange or refund (excluding shipping charges). Please fill out our Return Authorization form located here: Returns can be mailed to: Talledge Limited: Suite 13 Seneca Plaza, Front of Zone B Block 14, Aspmda plaza, International Trade Fair Complex, Lagos. For additional information on returns, please email us at or by calling us at (+234) 81- 0485-0485
    My product is damaged. Can it be repaired?
    Please contact Customer Support here or email us at by calling us at (+234) 81- 0485-0485 to discuss details.
    How long will it take to process my return/exchange?

    Returns are processed 5-10 business days from the receipt of your product by Talledge Limited. Please note that it may take an additional 3 days for the credit to be applied to your account because payment processing is not handled in house.

    What size is your product?
    Our products vary in size, weight and material and this affects the shipping cost
    Where is your product made or bought?

    All of our products are drop shipped from global manufacturers and suppliers.

    How do I care for my products?
    There are care techniques published in our blog and news forums, do subscribe to our mailing list for valuable knowledge from experts.

    How can I join your e-mail program?

    We are excited for you to start your journey with us! To sign up for our e-mail program, and receive the newest offers and information on the latest collections, please fill out the form at the bottom of our website under the "Newsletter" section.

    Can I customize my own product?
    We offer several customized services. See our personalized collection here. If you would like additional help and consultation, please reach out to us here via email at or by phone at (+234) 81- 0485-0485
      Do you have any stores?
      We have our Office in Lagos/Africa and thousands of verified global suppliers whose stores are home to our merchandise. To view all our authorized global suppliers, please visit our store locator.
      What are the office hours?

      Our office hours are 9 AM - 5 PM EST - Monday - Friday.

        What are Reward Points?
        Reward points are rewards points that are redeemable for purchases across talledge market
        How can I accumulate Reward Points?
        Reward Points can be earned the following ways:
        • For every 200usd you spend, you will earn 1 Reward Points.
        • Creating an account with us = 1 Reward Points
        • Inviting a friend = 1 Crystal Points (after he makes his first purchase)
        • 1 reward point is equivalent to 1usd

        How do I redeem Reward Points ?

        To redeem Crystal Points, enter your rewards code at checkout. Got to your dashboard to view your reward point.

        Do Reward Points expire?
        Reward Points do not expire.
        Do you Have any Promotions?
        Promotion are published occasionally. Click here to find out.