Delivery Information

DELIVERY INFORMATION

Shipping within Nigeria:  All orders are delivered within 2-6 business days. 

From Nigeria to within African: All orders are processed within 6-14 business days. See our Agents and their Time Frame from Nigeria

Orders are not shipped or delivered on weekends or holidays of the recipient country. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery estimates for your order will be calculated and displayed at checkout. It is based on the weight, dimensions, and destination of the items. Payment is strictly on a Cash-based basis. Payment on Delivery is open to only authenticated customers within Nigeria.

Our Shop operates on Monday - Friday during standard business hours, except on national holidays at which time the shop will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address: For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping: Talledge will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Items Out Of Stock: If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Delivery Time Exceeded: If the delivery time has exceeded the estimated time, please contact us so that we can conduct an investigation.

Tracking Notifications: Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit: If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Sales Tax: Sales tax has already been applied to the price of the goods as displayed on the website

Import Duties & Taxes: Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country

Cancellations: If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance: Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in transit: We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in transit: We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service: For all customer service inquiries, visit our OFFICE.

USAGE 

Where physical installation is required, an extra charge called Installation is added to make up the shipping fees, these Installation charge also varies based on location. 

RETURN

Return Due To Change Of Mind: Talledge will happily accept returns due to change of mind as long as a request to return is received within 48 hours of receipt of item and are returned to us in original packaging, unused, and in resellable condition. This does not apply to soft services and hand services but to non-custom Products. Non- Custom Products are products that were not branded or tailored to customers' specific requirements. 

The return should be delivered at any of our fulfillment centers by the customer.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

Talledge will refund the value of the goods returned but will NOT refund the value of any shipping paid.

WARRANTY RETURNS

Talledge will happily honor any valid warranty claims, provided a claim is submitted within 60 days of receipt of items.

Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.

Upon return receipt of items for a warranty claim, you can expect Talledge to process your warranty claim within 7 days.

Once the warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in-store credit

(c) a replacement item sent to you (if stock is available)

DISCLAIMER:

In no event shall Talledge or its suppliers be liable for any damages arising out of the use or inability to use the materials or services on Talledge's websites.

Accuracy of materials: The materials appearing on Talledge website could include technical, typographical, or photographic errors. Talledge does not warrant that any of the materials on its website are accurate, complete, or current. Talledge may make changes to the materials contained on its website at any time without notice. However, Talledge does not make any commitment to update the materials.

Links: Talledge has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Talledge of the site. Use of any such linked website is at the user's own risk.

Modifications: Talledge may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria and other Laws by extension and association with our vendors and sellers and so you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Last Edited on 2021/11/14, 14:33 GST , 15:33 Nigerian Time